The struggle to provide meaningful real-time collaboration tools with outside parties is why email has remained so prevalent in the age of instant messaging. But change has arrived. An open, decentralized network benefits from being able to support interoperability between millions of users, making it well suited to the largest organizations and their entire ecosystem. Long gone are the days of being forced to switch between siloed systems.
Email may never die, but open-sourced and decentralized technologies will guide the way for the instant messaging and collaboration tool market. Interoperability is the key and Matrix is the open communication layer of the web that organizations have been looking for.